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Frequently asked questions
What is 3G ?
- 3G is stands for third generation mobile technology. It supports high speed data internet and applications such as video calling, mobile TV , music download ,movie download etc.
Which all services are offered with MTNL`s 3G services?
- With 3G services one can enjoy high speed internet services, Video calling, Streaming videos, download music and movies, play high speed games and many more such services. Services like Mobile TV, International VoIP Calling, Video surveillance shall be offered shortly.
Will 3G Network be available across Mumbai?
- Presently 3G Jadoo Wireless broadband network is available in Cuffeparade, Fountain, Cooperage, City , Mazagaon, Mandvi, Worli and Dadar areas. Network is also available from Prabhadevi to Mulund on Eastern Express Highway and Prabhadevi to Airport on Western Express Highway.
The network is being upgraded every day by addition of new towers and will cover entire Mumbai circle in a phased manner.
What are the prerequisites for experiencing 3G?
- 3G can be experienced with 3G Jadoo connection and 3G compatible handset in 3G covered area.
Does MTNL offer 3G handsets along with the connection?
- Presently MTNL is not offering any bundled 3G handset. However any compatible 3G (WCDMA, HSDPA) handset can be used with MTNL 3G Jadoo Service.
What kind of speed should I expect from 3G?
- You will experience broadband speeds up to 2 Mbps. Using HSDPA services you can experience speed up to 3.6 Mbps.
On what factors does 3G speed depend?
- Speed depends on handset used, application, coverage, network traffic and number of users currently using that point of time.
Is it possible that I get 3G services on my existing number?
- Yes, you can get 3G on existing MTNL`s GSM number. To activate 3G service
Prepaid : SMS `ACT 3G` to 444
Postpaid : Dial 1503
Will I have to change my SIM to migrate to 3G?
- No, you can access 3G services from your existing SIM.
If I am a new subscriber then where can I buy 3G connection?
- You can buy MTNL`s 3G connection (USIM) from customer service centre, distributor and retail outlet.
What will happen if I am out of 3G coverage area?
- You will continue to access 2G/2.5G services in areas where 3G coverage is absent. Please ensure that your network setting is on dual mode.
Do I need to do any settings on my mobile handset for 3G?
- YES. You will have to select 3G/UMTS Dual mode in your handset for network selection. You will also require GPRS settings if you are not using GPRS.
What advantage will I have in 3G over 2G?
- You will experience high speed Internet and data services on the move in 3G, make video calls and host of other multimedia services which are not available in 2G.
Can I download and upload videos on my mobile?
- Yes, with 3G you can watch streaming videos and download videos on your mobile handset. You can also send user generated content i.e record video from your mobile and share them with your friends or upload on internet sites from your mobile.
What is the tariff structure for 3G Jadoo Mobile - prepaid connection?
- Please click here for prepaid tariff for 3G services.
What is the tariff structure for 3G Jadoo Mobile - postpaid connection?
- Please click here for postpaid tariff for 3G services.
How will I get 3G access if I am outside home network?
- You can access 3G services through BSNL`s 3G Network while roaming outside home network
