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	Links Billing Assistance ECS Scheme VDS Scheme On-line Bill Payment Bill Payment through Kiosks Billing Assistance '1662' Billing Information Customer Care Map Directory Enquiry Services Customer Service Centre Autocom Facility Grievance Cell FAQ Interactive Voice Response System In Case of Difficulties or Suggestions to this site : Email: helpdesk.mumbai@mtnl.net.in

BILLING ASSISTANCE SERVICE '1662'

MTNL adds convenience to its esteemed customers by providing Billing Assistance Service .Billing Assistance Service caters to the customers billing problems from his home itself. The service package consists of assistance with regard to : Bills not received Address Correction Refund of closed connections Billing Enquiry (Outstanding position) Rent rebate cases STD/ISD details (Printing and despatch) Reconnection of disconnected telephones. Miscellaneous billing information/complaints, etc.

This service can be availed by dialing "1662" between 11 am to 4 pm on any working day (Monday-Friday) as this is an operator-assisted service.
This service is FREE OF CHARGE.
Increased availability of duplicate bill counters.

Cheque/Cash Collection Counters :
More duplicate bill counters and cheque collection counters have been opened. At present MTNL operates 9 cash/cheque collection centres at all Area GM Offices and 234 cheque-only collection centres. Duplicate bills can also be obtained from any of the QCSs or MTNL collection centres

BILLING ASSISTANCE SERVICE (AREAWISE IVRS)

Now the subscribers can dial code 16XX for their area and get billing related information. Depending on your area dial the appropriate code given below and choose the options as per the voice prompt for: Bill details on phone. Duplicate bills on Fax. Meter Reading details on phone. Registration of the Payment details.

Code	Area	Exchanges
1663	Central	Malabar Hill,Mazgaon,Mandvi,Gamdevi
1664	North	Byculla,Curry Road,Prabhadevi,Shivaji Park,Sion, Wadala,Worli
1666	West-II	Gokuldham,Goregaon,Marol,Sakinaka,Sakivihar, Seepz
1668	West-III	Bhayander,Borivali,Charkop,Kandivali,Malad, Mira Road,Navghar,Shimpoli
1665	East-I	Chembur,Ghatkopar,Hiranandani,Mankhurd,Powai, Sita Estate,Tagore Nagar,Union Park
1669	East-II	Mulund,Panch Pakhadi,Thane-Cherai,Wagle Estate
1667	Navi Mumbai	Kalamboli,Nerul,Nhava-Sheva,Panvel,Turbhe, Uran,Vashi
1673	South	Cooperage,Colaba,City,Cuffe Parade,Fountain, Kalbadevi
1672	West-I	Andheri,Bandra,Bandra-Kurla Complex,Juhu Danda, Jogeshwari,Khar,Versova,Vile Parle