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MTNL, Telecom Services

Billing Assistance

_BILLING ASSISTANCE SERVICE '1662'
___

MTNL adds convenience to its esteemed customers by providing Billing
Assistance Service
.Billing Assistance Service caters to the customers
billing problems from his home itself. The service package consists
of assistance with regard to :
  • Bills not received

  • Address Correction

  • Refund of closed connections

  • Billing Enquiry (Outstanding position)

  • Rent rebate cases

  • STD/ISD details (Printing and despatch)

  • Reconnection of disconnected telephones.

  • Miscellaneous billing information/complaints, etc.
This service can be availed by dialing "1662" between 11 am to 4 pm on any working day (Monday-Friday) as this is an operator-assisted service.
This service is FREE OF CHARGE.
Increased availability of duplicate bill counters.

Cheque/Cash Collection Counters :
More duplicate bill counters and cheque collection counters have been opened. At present MTNL operates 9 cash/cheque collection centres at all Area GM Offices and 234 cheque-only collection centres. Duplicate bills can also be obtained from any of the QCSs or MTNL collection centres

_BILLING ASSISTANCE SERVICE (AREAWISE IVRS)
___

Now the subscribers can dial code 16XX for their area and get billing related information.

Depending on your area dial the appropriate code given below and choose the options as per the voice prompt for:

  • Bill details on phone.

  • Duplicate bills on Fax.

  • Meter Reading details on phone.

  • Registration of the Payment details.
Code
Area
Exchanges
1663 Central Malabar Hill,Mazgaon,Mandvi,Gamdevi
1664 North Byculla,Curry Road,Prabhadevi,Shivaji Park,Sion,
Wadala,Worli
1666 West-II Gokuldham,Goregaon,Marol,Sakinaka,Sakivihar,
Seepz
1668 West-III Bhayander,Borivali,Charkop,Kandivali,Malad,
Mira Road,Navghar,Shimpoli
1665 East-I Chembur,Ghatkopar,Hiranandani,Mankhurd,Powai,
Sita Estate,Tagore Nagar,Union Park
1669 East-II Mulund,Panch Pakhadi,Thane-Cherai,Wagle Estate
1667 Navi
Mumbai
Kalamboli,Nerul,Nhava-Sheva,Panvel,Turbhe,
Uran,Vashi
1673 South Cooperage,Colaba,City,Cuffe Parade,Fountain,
Kalbadevi
1672 West-I Andheri,Bandra,Bandra-Kurla Complex,Juhu Danda,
Jogeshwari,Khar,Versova,Vile Parle


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