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Mahanagar Telephone Nigam Ltd.
MTNL - Mumbai
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MTNL, Telecom Services

Billing Assistance

_SURCHARGE AND SERVICE TAX
___

SURCHARGE SERVICE TAX
Bills are payable by the date mentioned in the bill. If not paid within this date , surcharge for late payment is leviable as follows The central excise authorities have been authorised to administer service Tax.

Telegraph authority is made responsible to recover the service tax. Service tax shall be recovered as per applicable (at the rate of 12.24%) on the total charges claimed on the telephone Bill.
Amount Payable Amount of Surcharge
Rs 1 to 500 Rs 10
Rs 501 to 1,000 Rs 20
Rs 1001 to 2000 Rs 40
Rs 2001 to 3500 Rs 70 EXEMPTIONS
Rs 3501 to 5000 Rs 100 The following services related to telephone connections are exempted from service charges :
Rs 5001 to 7500 Rs 150 * Departmentally run public telephone for local calls only
Rs 7501 to 10,000 Rs 200 * Guaranteed public telephones for local calls only
Rs 10,001 to 20,000 Rs 400 * Free telephones at air ports/ hospitals etc. where no bill is issued
Rs 20,000 to 50,000 Rs 1,000
Rs 50,000 onwards Rs 2,000

_FORTNIGHTLY METER READINGS
___

Fortnightly meter reading will be provided on request . A fee for Rs 2 for each fortnightly reading will be charged & included in the subsequent telephone bills

_ISSUE OF DUPLICATE BILLS
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If bills are not received within a week following the date on which the bill is due to be issued please collect the copy of duplicate bill. The places where the duplicate bills are available are mentioned below . Non receipt of the bills are due to transmission delay is not acceptable as a reason for non payment.
Name of the Centre Address Timing
South Area    
1) Telephone Bhavan Bldg. Telephone Bhavan, Colaba Mumbai 400 005 10.00 to 16.00 hrs
2) DCO-QCS Cooperage Amarchand Mans, 1st Floor Golden Gate, M.Cama Rd., Mumbai-1 10.00 to 17.00 hrs
3) SDE- QCS, Ftn Sawla Chambers 1st floor C. Patel Marg Mumbai -1 10.00 to 17.00 hrs
4) Model Depot Old tele Bldg. Charanjit Mumbai-1 10.30 to 14.30 hrs
Central Area    
1) Area office Advani Chambers 1st Floor A.K Mrg, Mumbai-36 10.00 to 14.00 hrs
2) A.O. (TR) Office, Novelty Chambers 5th floor, Novelty chambers near grant road station Mumbai -7 10.00 to 14.00 hrs
3) A.O(TR) Office, Muljee House 2nd floor Muljee House Masjid (E) Mumbai -9 10.00 to 14.00 hrs
4) D.E (External), Alankar Cinema Alankar Cinema Bldg. S.V. Road 10.00 to 14.00 hrs

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