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Links Customer Service Centre Customer Care Map Billing Assistance Directory Enquiry Services Autocom Facility Grievance Cell FAQ Interactive Voice Response System In Case of Difficulties or Suggestions to this site : Email: helpdesk.mumbai@mtnl.net.in |
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Area Service Centre
- General Manager (South), Telephone Bhavan, 2nd Flr, Arthur Bunder Road, Near Strand Cinema, Colaba, Mumbai - 400005.
- General Manager (Central), Cumbalahill Telephone Exchange, Dr.G.Deshmukh Marg, Mumbai - 400026
- General Manager (North), Wadala Telephone Exchange Building, 2nd Floor, G.D.Ambekar Marg, Mumbai - 400014.
- General Manager (West-I), Bandra Telephone Exchange Bldg., Bandra Reclamation, Bandra(W), Mumbai - 400050
- General Manager (West II ), Goregaon Telephone Exchange Building, 3rd Flr., S.V.Road, Goregaon(W), Mumbai - 400062.
- General Manager (West III), Kandivali Telephone Exchange Building, 4th Flr., S.V.Road, Kandivali (W), Mumbai - 400067.
- General Manager (East I), 3rd Floor,Nityanandnagar Tele. Exch. Bldg.,opp Eastern Express Highway Link Road,Nityanandnagar,Ghatkopar(W),Mumbai-400086.
- General Manager (East -II), Thane Cherai Telephone Exchange Building , Near Ganesh Theatre, Thane (W) - 400601.
- General Manager (Navi Mumbai), New Admn Bldg., 3rd Flr., Vashi Telephone Exchange, Vashi, Navi Mumbai - 400703.
Customer Service Centres (CSC)
MTNL has opened customer service centers (CSC's) at all exchanges for the convenience of the subscribers . This is a golden gate to a new world of convenience and comfort. Facilities offered by customer service centres are :
Working Hours of Customer centers in MTNL MumbaiOn getting a request from the subscriber , sub divisional engineer , CSC arranges to issue necessary work order and also get the work executed in the minimum time.
- Provision of all telephone accessories except plan 104.
- Safe custody and restoration for short - duration 7 days to 90 days.
- Recovery of all types of accessories.
- Providing, withdrawing & shifting of extensions of the existing board.
- NSD/ISD barring/provision.
- Phone plus facilities( in Electronic exchange only)
- Approval of cordless telephones.
- Issue of ECS & VDS forms.
- Sale of new telephone application forms.
- Issue of information Brochures.
- New / Renewal of Internet Accounts.
- Issue of shift application forms. (Filled shift application forms are to be submitted at concerned Commercial office which are situated in concerned G.M office.)
Charges : No cash payments are accepted at the CSC for the service provided . The amount chargeable as fees for service ( S) provided would be included in the next regular telephone bill. However , the charge for new telephone connection forms will be collected.
Note :The Exchange Levels mentioned in Bracket are subject to change.Pl.confirm on the Tel.Nos.mentioned.
Sl. Area/Exchange Tel. No. Fax No. Address South Area 1 Cuffe parade
(2215,2216,2217,2218)22150111 22180111 Near G.D. Somani School ,Grd flr. Cuffe Parade Tel. Exch.G D Somani Marg, Cuffe parade, Mumbai 400005 2 Cooperage
(2278, 2279, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2288, 2289, 2202, 2204)22840111 22852000 Cooperage Tele. Exch. Bldg., Grd. Flr., Mumbai 400021 3 Fountain (Amar Bldg)
(2261, 2262, 2263, 2264, 2265, 2267, 2268, 2269, 2270, 2271, 2275)22610111 22641881 Amar Bldg., RBI, Grd.Flr., P.M.Road, Fort, Mumbai- 400001 4 City (2200, 2201, 2203, 2205, 2206, 2207,2208, 2209,2212, 2219, 2272, 2273) 22030111 22071991 Central Exchange Bldg, Charanjit Rai Marg, Mumbai 400001 5 Kalbadevi
(2240, 2241, 2242, 2243, 2244)22400111 22411661 Kalbadevi Tele. Exch.Bldg., Gr. Flr., S.M.Street,Mumbai 400002 Central Area 1 Mandvi ( 2340, 2341, 2342, 2343, 2344, 2345, 2346, 2347, 2311) 23410111 23430111 Mandvi Tel Exch. Bldg, Mohammed Ali Rd , Mumbai 400003 2 Gamdevi (2380, 2381, 2382, 2283, 2384, 2385, 2386, 2387, 2388, 2389) 23820111 - Gamadevi Tel. Exch bldg. Nana Chowk , Mumbai -400007 3 Malabar Hill (2361, 2362, 2363, 2364, 2365, 2366, 2367, 2368, 2369) 23670111 23691011 Malabar Hill Tel Exch. Bldg , A.G. Bell Marg, Mumbai -400006 4 Mazgaon (2350, 2370, 2371, 2372, 2373, 2374, 2375, 2377, 2378, 2379) 23750111 23770111 Mazgaon Tel Exch. Bldg. Sheth Motishah Lane , Mazgaon , Mumbai 400010 5 Cumbala Hill(2351<2353) 23522288 23536111 Cumbala Hill Tel.Exch. Dr.G.D.Deshmukh Marg,Mumbai-400026 North Area 1 Wadala (2411, 2412, 2413, 2414, 2415, 2416, 2417) 24112800 24165200 Wadala Telephone Exchange Building, Grd. floor, G.D.Ambekar Marg, Wadala, Mumbai 400014 2 Byculla (2300, 2301,2302,2305, 2306, 2307, 2308, 2309) 23010111 23072000 Byculla Tel Exch Bldg, 1st flr., Agripada , Mumbai 400011 3 Currey Road (2470, 2471) 24700364 24711991 Currey Road Tel Exch Bldg, Gr. flr., Currey Road , Mumbai 400012 4 Worli (2492, 2493, 2494, 2495, 2496, 2497) 24983200 24912121 Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli Mumbai 400018 5 Shivaji Park (2444, 2445, 2446, 2447) 24460111 24442181 Shivaji Park Tel Exch Bldg., Anant Patil Rd Dadar ,Mumbai 400028 6 Prabhdevi (2422, 2430, 2431, 2436, 2437, 2438) 24320111 24371700 Telephone House V.S.Marg, Dadar (W),Mumbai 400028 7 Sion (2401, 2402, 2407, 2408, 2409) 24020111 24011900 Sion Tel Exch Bldg., Gr. flr, near Champakala Indl. Estate , Sion Koliwada Rd, Mumbai 400022
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