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	Links Customer Service Centre South Area Central Area North Area West I Area West II Area West III Area East I Area East II Area Navi Mumbai Customer Care Map Billing Assistance Directory Enquiry Services Autocom Facility Grievance Cell FAQ Interactive Voice Response System In Case of Difficulties or Suggestions to this site : Email: helpdesk.mumbai@mtnl.net.in

Area Service Centre

• General Manager (South), Telephone Bhavan, 2nd Flr, Arthur Bunder Road, Near Strand Cinema, Colaba, Mumbai - 400005.
• General Manager (Central), Cumbalahill Telephone Exchange, Dr.G.Deshmukh Marg, Mumbai - 400026
• General Manager (North), Wadala Telephone Exchange Building, 2nd Floor, G.D.Ambekar Marg, Mumbai - 400014.
• General Manager (West-I), Bandra Telephone Exchange Bldg., Bandra Reclamation, Bandra(W), Mumbai - 400050
• General Manager (West II ), Goregaon Telephone Exchange Building, 3rd Flr., S.V.Road, Goregaon(W), Mumbai - 400062.
• General Manager (West III), Kandivali Telephone Exchange Building, 4th Flr., S.V.Road, Kandivali (W), Mumbai - 400067.
• General Manager (East I), 3rd Floor,Nityanandnagar Tele. Exch. Bldg.,opp Eastern Express Highway Link Road,Nityanandnagar,Ghatkopar(W),Mumbai-400086.
• General Manager (East -II), Thane Cherai Telephone Exchange Building , Near Ganesh Theatre, Thane (W) - 400601.
• General Manager (Navi Mumbai), New Admn Bldg., 3rd Flr., Vashi Telephone Exchange, Vashi, Navi Mumbai - 400703.

Customer Service Centres (CSC)

MTNL has opened customer service centers (CSC's) at all exchanges for the convenience of the subscribers . This is a golden gate to a new world of convenience and comfort. Facilities offered by customer service centres are : Working Hours of Customer centers in MTNL Mumbai

• Provision of all telephone accessories except plan 104.
• Safe custody and restoration for short - duration 7 days to 90 days.
• Recovery of all types of accessories.
• Providing, withdrawing & shifting of extensions of the existing board.
• NSD/ISD barring/provision.
• Phone plus facilities( in Electronic exchange only)
• Approval of cordless telephones.
• Issue of ECS & VDS forms.
• Sale of new telephone application forms.
• Issue of information Brochures.
• New / Renewal of Internet Accounts.
• Issue of shift application forms. (Filled shift application forms are to be submitted at concerned Commercial office which are situated in concerned G.M office.)

On getting a request from the subscriber , sub divisional engineer , CSC arranges to issue necessary work order and also get the work executed in the minimum time.

Charges : No cash payments are accepted at the CSC for the service provided . The amount chargeable as fees for service ( S) provided would be included in the next regular telephone bill. However , the charge for new telephone connection forms will be collected.

Note :The Exchange Levels mentioned in Bracket are subject to change.Pl.confirm on the Tel.Nos.mentioned.

Sl.	Area/Exchange	Tel. No.	Fax No.	Address
South Area
1	Cuffe parade (2215,2216,2217,2218)	22150111	22180111	Near G.D. Somani School ,Grd flr. Cuffe Parade Tel. Exch.G D Somani Marg, Cuffe parade, Mumbai 400005
2	Cooperage (2278, 2279, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2288, 2289, 2202, 2204)	22840111	22852000	Cooperage Tele. Exch. Bldg., Grd. Flr., Mumbai 400021
3	Fountain (Amar Bldg) (2261, 2262, 2263, 2264, 2265, 2267, 2268, 2269, 2270, 2271, 2275)	22610111	22641881	Amar Bldg., RBI, Grd.Flr., P.M.Road, Fort, Mumbai- 400001
4	City (2200, 2201, 2203, 2205, 2206, 2207,2208, 2209,2212, 2219, 2272, 2273)	22030111	22071991	Central Exchange Bldg, Charanjit Rai Marg, Mumbai 400001
5	Kalbadevi (2240, 2241, 2242, 2243, 2244)	22400111	22411661	Kalbadevi Tele. Exch.Bldg., Gr. Flr., S.M.Street,Mumbai 400002
Central Area
1	Mandvi ( 2340, 2341, 2342, 2343, 2344, 2345, 2346, 2347, 2311)	23410111	23430111	Mandvi Tel Exch. Bldg, Mohammed Ali Rd , Mumbai 400003
2	Gamdevi (2380, 2381, 2382, 2283, 2384, 2385, 2386, 2387, 2388, 2389)	23820111	-	Gamadevi Tel. Exch bldg. Nana Chowk , Mumbai -400007
3	Malabar Hill (2361, 2362, 2363, 2364, 2365, 2366, 2367, 2368, 2369)	23670111	23691011	Malabar Hill Tel Exch. Bldg , A.G. Bell Marg, Mumbai -400006
4	Mazgaon (2350, 2370, 2371, 2372, 2373, 2374, 2375, 2377, 2378, 2379)	23750111	23770111	Mazgaon Tel Exch. Bldg. Sheth Motishah Lane , Mazgaon , Mumbai 400010
5	Cumbala Hill(2351<2353)	23522288	23536111	Cumbala Hill Tel.Exch. Dr.G.D.Deshmukh Marg,Mumbai-400026
North Area
1	Wadala (2411, 2412, 2413, 2414, 2415, 2416, 2417)	24112800	24165200	Wadala Telephone Exchange Building, Grd. floor, G.D.Ambekar Marg, Wadala, Mumbai 400014
2	Byculla (2300, 2301,2302,2305, 2306, 2307, 2308, 2309)	23010111	23072000	Byculla Tel Exch Bldg, 1st flr., Agripada , Mumbai 400011
3	Currey Road (2470, 2471)	24700364	24711991	Currey Road Tel Exch Bldg, Gr. flr., Currey Road , Mumbai 400012
4	Worli (2492, 2493, 2494, 2495, 2496, 2497)	24983200	24912121	Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli Mumbai 400018
5	Shivaji Park (2444, 2445, 2446, 2447)	24460111	24442181	Shivaji Park Tel Exch Bldg., Anant Patil Rd Dadar ,Mumbai 400028
6	Prabhdevi (2422, 2430, 2431, 2436, 2437, 2438)	24320111	24371700	Telephone House V.S.Marg, Dadar (W),Mumbai 400028
7	Sion (2401, 2402, 2407, 2408, 2409)	24020111	24011900	Sion Tel Exch Bldg., Gr. flr, near Champakala Indl. Estate , Sion Koliwada Rd, Mumbai 400022