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Links Billing Assistance Electronic Clearing Scheme (ECS) Voluntary Deposit Scheme (VDS) On-line bill payment Billing Information Billing Assistance '1662' Customer Care Map Directory Enquiry Services Customer Service Centre Autocom Facility Grievance Cell FAQ Interactive Voice Response System In Case of Difficulties or Suggestions to this site : Email: helpdesk.mumbai@mtnl.net.in |
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MTNL customers can use the following Email IDs for the various services offered by MTNL.
For all types of problems on MTNL landline, Dolphin and Garuda mobile connections for the respective areas, mail can be given to the following Email Ids
Area HelpDesk Email IDs (for Landlines) Name of Area/ Exchange Exchange Levels Email IDs Area DGM(S&CC)/DGM Central All Exchanges of Central Area central.helpdesk@mtnl.net.in DGM (S&CC), Central Gamdevi
2380 to 2389 DGM(Extl), Central
Malabarhill
2361 to 2364, 2366 to 2369 DGM(Extl), Central
Mandvi
2340 to 2347 DGM(Extl), Central
Mazgaon
2350, 2370 to 2372,2375,2377 to 2379 DGM(Extl), Central
Cumbalahill
2351 to 2353 DGM(Extl), Central
East-I
All Exchanges of East-I DGM(S&CC), East-I
Chembur
2520 to 2524, 2526 to 2529,2455 DGM, Chembur
Mankhurd
2550 to 2558, 2455 DGM, Mankhurd
Ghatkopar
2500,2502 to 2504,2506,2508 to 2519,2455 DGM, Ghatkopar
Powai
2570 to 2574,2576 to 2579 DGM, Powai
East-II
All Exchanges of East-II DGM(S&CC), East-II
Mulund
2535,2560 to 2569,2590 to 2596 DGM, Mulund
Thane Charai
2530 to 2534, 2536 to 2539,2540 to 2547,2549,2597 to 2598 DGM, Thane-Charai
Wagle Estate
2580 to 2589 DGM, Wagle-Estate
Navi Mumbai
All Excahanges of Navi Mumbai DGM(S&CC), Navi Mumbai
Belapur
2721, 2723,2724,2740 to 2742,2745 to 2749,2756 to 2758 DGM(CBD)
Nerul
2770 to 2772 DGM(CBD)
Panvel
2721 to 2724, 2745 to 2749 DGM(CBD)
Vashi
2765,2766,2780 to 2782,2788,2789 DGM(VASHI)
Turbhe
2761 to 2764,2767,2768 DGM(VASHI)
Rabale
2760,2769 DGM(VASHI)
North
All Excahanges of North DGM(S&CC), North
Byculla
2300 to 2302,2305 to 2309 DGM(Byculla)
Worli
2490 to 2498 DGM(Worli)
Prabhadevi
2421 to 2423,2430 to 2433,2436 to 2438 DGM(Prabhadevi)
Shivaji Park
2444,2445 to 2447 DGM(shivaji Park)
Wadala
2410 to 2418 DGM(WADALA)
Sion
2401 to 2404, 2407 to 2409 DGM(SION)
Currey Road
2470,2471 DGM(CR)
South
All Excahanges of South DGM(S&CC), South
City
2200, 2201, 2203, 2205, 2206, 2208, 2209, 2272, 2273 DGM(Extl)South
Cooperage
2202,2204,2279 to 2289 DGM(Extl)South
Kalbadevi
2240,2242,2243 DGM(Extl)South
Fountain
2261 to 2271 DGM(Extl)South
Cuffe Parade
2215,2216,2218 DGM(Extl)South
West-I
All Excahanges of West-I DGM(S&CC), West-I
Bandra
2640 to 2645,2647,2651,2655,2657 to 2659 DGM(BDR)
BKC
2650,2652 to 2654 DGM(Extl)BKC
Khar
2600,2601,2604, 2605,2646, 2648, 2649, 2660,2661 DGM(KHAR)
Versova
2630 to 2637,2639,2668,2669,2673,2674 DGM(VSV)
Jogeshwari
2676 to 2679 DGM(JOG)
Vile Parle
26106 to 2619,2663 DGM(VPL)
Vakola
2665 to 2666,2668 to 2669 DGM(VPL)
Andheri
2620 to 2621,2623 to 2628,2670,2671 DGM(ADR)
West-II
All Excahanges of West-II DGM(S&CC), West
Goregaon
2871 to 2879 DGM(GGN)
Gokuldham
2840 to 2843,2849 DGM(GKD)
Marol
2820 to 2827,2829 to 2832,2834 to 2839,2856 DGM(Extl), Marol
Darpan
2682 to 2687 DGM(Extl), Marol
Sakinaka
2850 to 2853,2859 DGM(SKN)
Sakivihar
2847,2857 DGM(SKV)
West-III
All Excahanges of West-III DGM(S&CC), West-III
Borivli
2890 to 2895 DGM(BVL)
Dahisar
2894,2896 to 2897 DGM(BVL)
Magathane
2854,2870 DGM(BVL)
Kandivli
2801 to 2809,2861 to 2866 DGM(KVL)
Shimploi
2833,2898,2899 DGM(KVL)
Malad
2880 to 2883,2885,2888,2889,2844 DGM(MLD)
Charkop
2860,2867 to 2869,2900,2901 DGM(MLD)
Samata Nagar
2846,2884,2886,2887 DGM(MLD)
Mira Road
2810 to 2813,2815 DGM(MRD)
Bhayander
2803,2804,2814 to 2819,2845 DGM(MRD)
Helpdesk Email IDs for Dolphin/Garuda Mobiles Dolphin Mobile
9869,9969 DGM(CS-GSM)
Garuda Mobile
All garuda mobile levels in Mumbai & Navi Mumbai DGM(Projects-BKC)
Service Telephone Number Call Center 1500 Fault Booking 198 Changed Number Announcement 1951 (Hindi), 1952 (English), 1953 (Marathi) Directory Enquiry 197 STD Assistance Service 1582 Internet / Triband Helpdesk 1504 / 1800 22 8844 IN Services 1800 22 2222 GARUDA Helpline 1502 DOLPHIN / Customer Care 1503 / 98690 12345 TRUMP / Customer Care 1503 / 98691 98691 Public Grievance Service 1509
Now the MTNL customers can dial code 16XX for following billing related information.
- Bill details on phone.
- Duplicate bills on Fax.
- Meter Reading details on phone.
- Registration of the Payment details.
Depending on your area dial the appropriate code given below :
Code Area Exchanges 1663 Central Malabar Hill,Mazgaon,Mandvi,Gamdevi 1664 North Byculla,Curry Road,Prabhadevi,Shivaji Park,Sion,
Wadala,Worli1666 West-II Gokuldham,Goregaon,Marol,Sakinaka,Sakivihar,
Seepz1668 West-III Bhayander,Borivali,Charkop,Kandivali,Malad,
Mira Road,Navghar,Shimpoli1665 East-I Chembur,Ghatkopar,Hiranandani,Mankhurd,Powai,
Sita Estate,Tagore Nagar,Union Park1669 East-II Mulund,Panch Pakhadi,Thane-Cherai,Wagle Estate 1667 Navi
MumbaiKalamboli,Nerul,Nhava-Sheva,Panvel,Turbhe,
Uran,Vashi1673 South Cooperage,Colaba,City,Cuffe Parade,Fountain,
Kalbadevi
1672 West-I Andheri,Bandra,Bandra-Kurla Complex,Juhu Danda,
Jogeshwari,Khar,Versova,Vile Parle
Executive Director/Chief General Managers/General Managers
NAME DESIGNATION PHONE NO. FAX NO. Shri J. Gopal Executive Director (Mumbai) 24371900 24372033 Shri M.K. Shedha Chief General Manager (CETTM) 25707088 25707066 Shri T.K. Sil Chief General Manager (LS) 24308855 24372877 Shri Peeyush Agarwal Chief General Manager (WS) 24334455 24361199 Shri M.D. Bhatia Chief General Manager (Dev) 24304646 24375496 Shri A.K. Saxena .General Manager (Admn) 24304600 24371465 Shri S.P. Rai General Manager (Vigilance) 24302929 24311617 Shri Munish Malik General Manager (Finance) 24312527 24313837 Shri Anirudh Prasad Singh General Manager (TR) 24316939 24318219 Shri A.K. Jain General Manager ( Mktg) 24376565 24314761 Shri A.K. Jain General Manager (Sales) 24046200 24026300 Shri R.Raghavan General Manager (Trg-I) 25707040 25707060 Smt. T.S.Sivakamy General Manager (Trg-II) 25707172 25707066 Smt. T.S.Sivakamy General Manager (Trg-III) 25707878 25708484 Shri Charu Krishna General Manager (South) 22025500 22871441 Shri M.K. Purohit General Manager (Central) 23535500 23531441 Shri G.V.R.S.Kumar General Manager (North) 24145556 24161441 Shri C.G.Tewary General Manager (West-I) 26554242 26511441 Shri V.N.Shenoy General Manager (West-II) 28753535 28711441 Shri P.Malhotra General Manager (West-III) 28012345 28641441 Shri K.S.Ahirwar General Manager ( East -I) 25146000 25791441 Shri J.G.Honakamble General Manager (East- II) 25344949 25431441 Shri Harcharan Singh General Manager (N.Mumbai) 27808000 27881441 Shri R M Chaturvedi General Manager (BD & CAM) 22165151 22185000 Shri A K Takkar General Manager (BB) 24310645 24367168 Shri Satyapal Singh General Manager (ANP&C) 24301515 24300907 Shri R.Balasubramanian General Manager (PLG) 24371717 24331441 Smt. Gunjan Dave General Manager (IT) 24710606 24710707 Shri Ram Shankar General Manager (Call Center) 22070101 22011441 Shri M.V. Padmanabhan General Manager (MM) 24320606 24371001 Shri C.P. Samant General Manager (T) 24226373 24306702 Shri A.K. Dinkar General Manager (OP) 24326837 24211441 Shri Ashok Kant General Manager (LC) 22076969 22071441 Shri N. Krishnamurthy General Manager (Installation) 24717200 24712142 Shri C.V.Satyanarayana General Manager (MS-OP) 24323377 24325500 Shri V. Srisankar General Manager (Projects-MS) 26456050 26432211 Shri Madan Mohan General Manager (CDMA) 24362233 24306464 Shri A.K.Srivastava General Manager (TxP&C) 26452535 26407557 Shri B.K.Bajpai General Manager (RC) 25375500 25375600 Shri S C Srivastava Chief Engineer (BW) 26513944 26513948
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