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MTNL - Mumbai
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_Electronic Clearing
_Scheme (ECS)

_Voluntary Deposit
_Scheme (VDS)

_On-line bill payment
_Billing Information
_Billing Assistance '1662'
Customer Care Map
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Autocom Facility
Grievance Cell
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In Case of Difficulties or Suggestions to this site :
Email: helpdesk.mumbai@mtnl.net.in






























































































































































































































MTNL, Telecom Services

_Helpline Telephone Numbers / Email IDs
___

MTNL customers can use the following Email IDs for the various services offered by MTNL.

For all types of problems on MTNL landline, Dolphin and Garuda mobile connections for the respective areas, mail can be given to the following Email Ids


Area HelpDesk Email IDs (for Landlines)
Name of Area/ Exchange Exchange Levels Email IDs Area DGM(S&CC)/DGM
Central All Exchanges of Central Area central.helpdesk@mtnl.net.in DGM (S&CC), Central

Gamdevi

2380 to 2389

gamdevi.helpdesk@mtnl.net.in

DGM(Extl), Central

Malabarhill

2361 to 2364, 2366 to 2369

malabarhill.helpdesk@mtnl.net.in

DGM(Extl), Central

Mandvi

2340 to 2347

mandvi.helpdesk@mtnl.net.in

DGM(Extl), Central

Mazgaon

2350, 2370 to 2372,2375,2377 to 2379

mazgaon.helpdesk@mtnl.net.in

DGM(Extl), Central

Cumbalahill

2351 to 2353

cumbalahill.helpdesk@mtnl.net.in

DGM(Extl), Central

East-I

All Exchanges of East-I

east1.helpdesk@mtnl.net.in

DGM(S&CC), East-I

Chembur

2520 to 2524, 2526 to 2529,2455

chembur.helpdesk@mtnl.net.in

DGM, Chembur

Mankhurd

2550 to 2558, 2455

mankhurd.helpdesk@mtnl.net.in

DGM, Mankhurd

Ghatkopar

2500,2502 to 2504,2506,2508 to 2519,2455

ghatkopar.helpdesk@mtnl.net.in

DGM, Ghatkopar

Powai

2570 to 2574,2576 to 2579

powai.helpdesk@mtnl.net.in

DGM, Powai

East-II

All Exchanges of East-II

east2.helpdesk@mtnl.net.in

DGM(S&CC), East-II

Mulund

2535,2560 to 2569,2590 to 2596

mulund.helpdesk@mtnl.net.in

DGM, Mulund

Thane Charai

2530 to 2534, 2536 to 2539,2540 to 2547,2549,2597 to 2598

thanecharai.helpdesk@mtnl.net.in

DGM, Thane-Charai

Wagle Estate

2580 to 2589

wagle.helpdesk@mtnl.net.in

DGM, Wagle-Estate

Navi Mumbai

All Excahanges of Navi Mumbai

navimumbai.helpdesk@mtnl.net.in

DGM(S&CC), Navi Mumbai

Belapur

2721, 2723,2724,2740 to 2742,2745 to 2749,2756 to 2758

cbd.helpdesk@mtnl.net.in

DGM(CBD)

Nerul

2770 to 2772

nerul.helpdesk@mtnl.net.in

DGM(CBD)

Panvel

2721 to 2724, 2745 to 2749

panvel.helpdesk@mtnl.net.in

DGM(CBD)

Vashi

2765,2766,2780 to 2782,2788,2789

vashi.helpdesk@mtnl.net.in

DGM(VASHI)

Turbhe

2761 to 2764,2767,2768

turbhe.helpdesk@mtnl.net.in

DGM(VASHI)

Rabale

2760,2769

rabale.helpdesk@mtnl.net.in

DGM(VASHI)

North

All Excahanges of North

north.helpdesk@mtnl.net.in

DGM(S&CC), North

Byculla

2300 to 2302,2305 to 2309

byculla.helpdesk@mtnl.net.in

DGM(Byculla)

Worli

2490 to 2498

worli.helpdesk@mtnl.net.in

DGM(Worli)

Prabhadevi

2421 to 2423,2430 to 2433,2436 to 2438

prabhadevi.helpdesk@mtnl.net.in

DGM(Prabhadevi)

Shivaji Park

2444,2445 to 2447

shivajipark.helpdesk@mtnl.net.in

DGM(shivaji Park)

Wadala

2410 to 2418

wadala.helpdesk@mtnl.net.in

DGM(WADALA)

Sion

2401 to 2404, 2407 to 2409

sion.helpdesk@mtnl.net.in

DGM(SION)

Currey Road

2470,2471

curreyroad.helpdesk@mtnl.net.in

DGM(CR)

South

All Excahanges of South

south.helpdesk@mtnl.net.in

DGM(S&CC), South

City

2200, 2201, 2203, 2205, 2206, 2208, 2209, 2272, 2273

city.helpdesk@mtnl.net.in

DGM(Extl)South

Cooperage

2202,2204,2279 to 2289

cooperage.helpdesk@mtnl.net.in

DGM(Extl)South

Kalbadevi

2240,2242,2243

kalabadevi.helpdesk@mtnl.net.in

DGM(Extl)South

Fountain

2261 to 2271

fountain.helpdesk@mtnl.net.in

DGM(Extl)South

Cuffe Parade

2215,2216,2218

cuffparade.helpdesk@mtnl.net.in

DGM(Extl)South

West-I

All Excahanges of West-I

west1.helpdesk@mtnl.net.in

DGM(S&CC), West-I

Bandra

2640 to 2645,2647,2651,2655,2657 to 2659

bandra.helpdesk@mtnl.net.in

DGM(BDR)

BKC

2650,2652 to 2654

bkc.helpdesk@mtnl.net.in

DGM(Extl)BKC

Khar

2600,2601,2604, 2605,2646, 2648, 2649, 2660,2661

khar.helpdesk@mtnl.net.in

DGM(KHAR)

Versova

2630 to 2637,2639,2668,2669,2673,2674

versova.helpdesk@mtnl.net.in

DGM(VSV)

Jogeshwari

2676 to 2679

jogeshwari.helpdesk@mtnl.net.in

DGM(JOG)

Vile Parle

26106 to 2619,2663

vileparle.helpdesk@mtnl.net.in

DGM(VPL)

Vakola

2665 to 2666,2668 to 2669

vakola.helpdesk@mtnl.net.in

DGM(VPL)

Andheri

2620 to 2621,2623 to 2628,2670,2671

andheri.helpdesk@mtnl.net.in

DGM(ADR)

West-II

All Excahanges of West-II

west2.helpdesk@mtnl.net.in

DGM(S&CC), West

Goregaon

2871 to 2879

goregaon.helpdesk@mtnl.net.in

DGM(GGN)

Gokuldham

2840 to 2843,2849

gokuldham.helpdesk@mtnl.net.in

DGM(GKD)

Marol

2820 to 2827,2829 to 2832,2834 to 2839,2856

marol.helpdesk@mtnl.net.in

DGM(Extl), Marol

Darpan

2682 to 2687

darpan.helpdesk@mtnl.net.in

DGM(Extl), Marol

Sakinaka

2850 to 2853,2859

sakinaka.helpdesk@mtnl.net.in

DGM(SKN)

Sakivihar

2847,2857

sakivihar.helpdesk@mtnl.net.in

DGM(SKV)

West-III

All Excahanges of West-III

west3.helpdesk@mtnl.net.in

DGM(S&CC), West-III

Borivli

2890 to 2895

borivli.helpdesk@mtnl.net.in

DGM(BVL)

Dahisar

2894,2896 to 2897

dahisar.helpdesk@mtnl.net.in

DGM(BVL)

Magathane

2854,2870

magathane.helpdesk@mtnl.net.in

DGM(BVL)

Kandivli

2801 to 2809,2861 to 2866

kandivli.helpdesk@mtnl.net.in

DGM(KVL)

Shimploi

2833,2898,2899

shimploi.helpdesk@mtnl.net.in

DGM(KVL)

Malad

2880 to 2883,2885,2888,2889,2844

malad.helpdesk@mtnl.net.in

DGM(MLD)

Charkop

2860,2867 to 2869,2900,2901

charkop.helpdesk@mtnl.net.in

DGM(MLD)

Samata Nagar

2846,2884,2886,2887

samatanagar.helpdesk@mtnl.net.in

DGM(MLD)

Mira Road

2810 to 2813,2815

miraroad.helpdesk@mtnl.net.in

DGM(MRD)

Bhayander

2803,2804,2814 to 2819,2845

bhayander.helpdesk@mtnl.net.in

DGM(MRD)

Helpdesk Email IDs for Dolphin/Garuda Mobiles

Dolphin Mobile

9869,9969

dolphin.helpdesk@mtnl.net.in

DGM(CS-GSM)

Garuda Mobile

All garuda mobile levels in Mumbai & Navi Mumbai

garuda.helpdesk@mtnl.net.in

DGM(Projects-BKC)



Service
Telephone Number
Call Center 1500
Fault Booking 198
Changed Number Announcement 1951 (Hindi),   1952 (English),   1953 (Marathi)
Directory Enquiry 197
STD Assistance Service 1582
Internet / Triband Helpdesk 1504 / 1800 22 8844
IN Services 1800 22 2222
GARUDA Helpline 1502
DOLPHIN / Customer Care 1503 / 98690 12345
TRUMP / Customer Care 1503 / 98691 98691
Public Grievance Service 1509

_BILLING ASSISTANCE SERVICE (AREAWISE IVRS)
___

Now the MTNL customers can dial code 16XX for following billing related information.

  • Bill details on phone.

  • Duplicate bills on Fax.

  • Meter Reading details on phone.

  • Registration of the Payment details.

Depending on your area dial the appropriate code given below :

Code
Area
Exchanges
1663 Central Malabar Hill,Mazgaon,Mandvi,Gamdevi
1664 North Byculla,Curry Road,Prabhadevi,Shivaji Park,Sion,
Wadala,Worli
1666 West-II Gokuldham,Goregaon,Marol,Sakinaka,Sakivihar,
Seepz
1668 West-III Bhayander,Borivali,Charkop,Kandivali,Malad,
Mira Road,Navghar,Shimpoli
1665 East-I Chembur,Ghatkopar,Hiranandani,Mankhurd,Powai,
Sita Estate,Tagore Nagar,Union Park
1669 East-II Mulund,Panch Pakhadi,Thane-Cherai,Wagle Estate
1667 Navi
Mumbai
Kalamboli,Nerul,Nhava-Sheva,Panvel,Turbhe,
Uran,Vashi
1673 South Cooperage,Colaba,City,Cuffe Parade,Fountain,
Kalbadevi
1672 West-I Andheri,Bandra,Bandra-Kurla Complex,Juhu Danda,
Jogeshwari,Khar,Versova,Vile Parle


 
 
_Executive Director/Chief General Managers/General Managers
___
.
NAME DESIGNATION PHONE NO. FAX NO.
Shri J. Gopal Executive Director (Mumbai) 24371900 24372033
Shri M.K. Shedha Chief General Manager (CETTM) 25707088 25707066
Shri T.K. Sil Chief General Manager (LS) 24308855 24372877
Shri Peeyush Agarwal Chief General Manager (WS) 24334455 24361199
Shri M.D. Bhatia Chief General Manager (Dev) 24304646 24375496
Shri A.K. SaxenaGeneral Manager (Admn) 24304600 24371465
Shri S.P. Rai General Manager (Vigilance) 24302929 24311617
Shri Munish Malik  General Manager (Finance) 24312527 24313837
Shri Anirudh Prasad Singh  General Manager (TR) 24316939 24318219
Shri A.K. Jain General Manager ( Mktg) 24376565 24314761
Shri A.K. Jain General Manager (Sales) 24046200 24026300
Shri R.Raghavan General Manager (Trg-I) 25707040 25707060
Smt. T.S.Sivakamy General Manager (Trg-II) 25707172 25707066
Smt. T.S.Sivakamy General Manager (Trg-III) 25707878 25708484
Shri Charu Krishna General Manager (South) 22025500 22871441
Shri M.K. Purohit  General Manager (Central) 23535500 23531441
Shri G.V.R.S.Kumar General Manager (North) 24145556 24161441
Shri C.G.Tewary General Manager (West-I) 26554242 26511441
Shri V.N.Shenoy General Manager (West-II) 28753535 28711441
Shri P.Malhotra General Manager (West-III) 28012345 28641441
Shri K.S.Ahirwar General Manager ( East -I) 25146000 25791441
Shri J.G.Honakamble General Manager (East- II) 25344949 25431441
Shri Harcharan Singh General Manager (N.Mumbai) 27808000 27881441
Shri R M Chaturvedi General Manager (BD & CAM) 22165151 22185000
Shri A K Takkar General Manager (BB) 24310645 24367168
Shri Satyapal Singh  General Manager (ANP&C) 24301515 24300907
Shri R.Balasubramanian General Manager (PLG) 24371717 24331441
Smt. Gunjan Dave   General Manager (IT) 24710606 24710707
Shri Ram Shankar General Manager (Call Center) 22070101 22011441
Shri M.V. Padmanabhan General Manager (MM) 24320606 24371001
Shri C.P. Samant General Manager (T) 24226373 24306702
Shri A.K. Dinkar General Manager (OP) 24326837 24211441
Shri Ashok Kant General Manager (LC) 22076969 22071441
Shri N. Krishnamurthy General Manager (Installation) 24717200 24712142
Shri C.V.Satyanarayana General Manager (MS-OP) 24323377 24325500
Shri V. Srisankar General Manager (Projects-MS) 26456050 26432211
Shri Madan Mohan General Manager (CDMA) 24362233 24306464
Shri A.K.Srivastava General Manager (TxP&C) 26452535 26407557
Shri B.K.Bajpai General Manager (RC) 25375500 25375600
Shri S C Srivastava Chief Engineer (BW) 26513944 26513948

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