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Mahanagar Telephone Nigam Ltd.
MTNL - Mumbai
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Our Services
SERVICES WE OFFER


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Phone Plus Facility
_Call Waiting (Call Alert)
_Call Transfer/Forward
_Abbreviated Dialling
_Hot Line Facility
_Dynamic Locking Facility
_National Subscriber
_Dialling (NSD/STD)

_Wake Up/Reminder Call
_Call Hunting Facility
_CLIP
Telephone Services
ISDN
Intelligent Network
Leased Circuits
National Trunk Services
Int. Trunk Services


In Case of Difficulties or Suggestions to this site :
Email: helpdesk.mumbai@mtnl.net.in




























































































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Voice Mail Services

Phone Plus Facility
_Abbreviated Dialling
___

This facility enables the subscriber to have his own two digit codes for frequently called telephone number.

_Benefits
___

Convenient and faster connections especially for NSD/ISD calls .With this facility the subscriber can assign a 2 digit code to often dialled numbers.

MTNL Service

_Operation
___

Activation/Registration 110AB+++++ (Tel NO.) depending on local or outstation numbers. Thereafter, to get that number press 111AB. Any type of instrument, DTMF or DECADIC, push-buttons can be used.
_CHARGES
___

For All Plans : Free.

_WHERE TO APPLY
___

To get the facility, please apply to Sub Divisional Engineer QCSC of your exchange.

For downloading the application form,click here.


_WHOM TO CONTACT
___

Please contact Divisional Engineer (Internal ) in charge of the Exchange under which your number falls.

_Three Party Conference
___

The ThreeParty Conferencing is a service that allows you to dial 2 numbers,simultaneously.Thus enabling all 3 parties,i.e. the 2 called numbers and
you,to conference at the same time.

_Charges
___

For All Plans : Free.

_WHERE TO APPLY
___

To get the facility , please apply to sub divisional engineer QCSC of your exchange.

For downloading the application form,click here.


_WHOM TO CONTACT
___

Please contact Divisional Engineer (Internal ) in charge of the Exchange under which your number falls.


_Hot Line Facility
___

This facility enables the subscriber of an electronic exchange to get connected to another telephone of his choice either at Mumbai or any other outstation without dialling the telephone number. After the arrangement is made for the subscriber by the exchange,just lift your receiver and you will get the normal dialtone.

If you wait for 5 seconds the exchange will connect you automatically to the HOTLINE number.

Once the hotline connection is established the call will be charged as per a normal call [Local, NSD, or ISD, as the case may be].

To make call other than the HOTLINE number please start dialling within 5 seconds of getting dial tone HOTLINE facility is a great convenience which saves the bother of dialling the full number which the subscriber needs to call frequently.

_Benefits
___

It is a boon for an aged parent or an invalid relative or a very young child back home, who might find it difficult to remember and dial a long number. All they have to do is to lift the receiver and wait for 5 seconds. The call will be automatically connected to the number registered for the HOTLINE Service. Within 5 seconds of lifting the receiver any outgoing number can be dialled, but after 5 seconds it gets connected automatically to the predetermined number.


_Charges
___

For All Plans : Free.

_WHERE TO APPLY
___

To get the facility , please apply to sub divisional engineer QCSC of your exchange.

For downloading the application form,click here.


_WHOM TO CONTACT
___

Please contact Divisional Engineer (Internal ) in charge of the Exchange under which your number falls.


_Tariff for Hotlines between two customners connected by R- circuits
___

1)To provide immediate hotline facility between two subscribers, allowing them to make any number of calls between them & barring them to make/receive any calls to any other subscribers.
This facility will be called R-7 circuit and the request for these circuits will be registered,provided and billed bye EN unit of MTNL.
Connectivity between two points through R-7 circuits will be provided through pubilic domain trunk links as against R-5 circuits where higher link availability is ensured through provision of dedicated links.

2) Billing of the R-7 circuits will be done by EN unit and minimum of one year rental will be payabel in advance before provisioning the facility with minimum hiring period for the circuit as one year. Subsequently, billing for R-7 circuits will be done on annual basis or on half yearly,quarterly basis as is done for the other circuits provided bye EN unit, as per customers request.
The charges for new R-7 circuit will be monthly rent of Rs.220+taxes for each end(i.e. Rs. 220X2X12+taxes).
The total installation charges for both the ends is Rs. 700/-

3)Conversion of existing R-5 circuits to R-7 circuits is permitted if subscriber desires so; on receipt of written request from subscriber and no installation charges will be applicable.



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