 VIRTUAL
CARD CALLING SERVICE (VCC)
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It is powerful tool for those who are on the move and who do not own a phone.
This service allows customers to make a call from any tone telephone in the MTNL/BSNL networks available All over India to any destination - local, national or international even if the telephone from where the call made is without STD facility.
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The
service In Brief
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This service allows the
subscriber to place calls from any normal access interface to any
destination number and have the cost of these calls charged to the account
specified by the virtual card calling (VCC) number, which does not refer
either to the calling line or the called line. Virtual card calling
service is an access code based service. All Virtual card calls are
preceded by the access code 160222. After dialling the access code, the
subscriber is prompted to enter the virtual card number followed by the
destination number .
The virtual cards are of three types viz .
Local ,National and international
where to buy Virtual Cards
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VCC cards can be
purchased from any area / Quick customer service centres.
About
the VCC Card
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| 1. |
Card
Number :
Card number is a 10-digit number printed in the confidential area
and becomes visible when the card is opened up. Since the card
number is electronically printed, no body else knows it. |
| 2. |
PSN
Number :
It is a number printed on the face of VCC card. It should be used for
any correspondence regarding VCC service/complaints. |
| 3. |
Validity Period
:
Validity Period is the period upto which the VCC card is valid.For using the card, subscriber must activate his card by dialing Activation Code 1609 22.The validity period starts from the date of activation of the card. Therefore, the card can be used till either fully exhausting the limit or the expiry date whichever is earlier.
Validity period has been increased w.e.f. 22.02.2007, the details are shown in the table below. |
| Sl.No. |
Denominations (Face Value) |
Talk Time (in Rs.) |
Old Validity Period |
New Validity Period |
| 1. |
Rs.100/
- |
Rs.89.09/- |
30 Days |
45 Days |
| 2. |
Rs.200/- |
Rs.178.19/- |
60 Days |
75 Days |
| 3. |
Rs.500/- |
Rs.445.47/- |
90 Days |
120 Days |
| 4. |
Rs.1000/- |
Rs.890.95/- |
180 Days |
180 Days |
| 4. |
Value
:
The VCC cards are available in denomination of
Rs. 100/-, Rs. 200/-, Rs. 500/-, and Rs. 1000/-
The above denominations are inclusive of 12.24% service tax w.e.f.18.04.2006. |
Dialling
Procedure
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| 1. |
Lift the handset
and listen to the dial tone. |
| 2. |
Dial access code
160222 and Listen to the announcement "Please dial your card number". |
| 3. |
If the instrument is not in Tone mode , then Press * on your
telephone and then dial the card number. Button with * is generally
available on the left of "0" button in PB type instrument. |
| 4. |
Wait for the
announcement " Your current card limit is (amount). This announcement can be
interrupted. Please dial
the destination number. |
| 5. |
Dial the
destination number. |
| 6. |
Speak to the called party and disconnect the line. |
Notes
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1. Everytime you
make a call, your credit balance will be announced.
2. Call is charged to your 'Phone Card' number account and not
to the telephone from where you make the call.
3. The fee per unit pulse is Rs. 1.00 w.e.f. 22.02.2007.
4.The call unit (pulses) will be as per the existing tarrif applicable for local, STD and ISD calls.
5. If asked, detailed bill will be charged @ Rs.100/-.
Tariff for all calls in VCC
|
| Particulars |
Pulse rate in sec/pulse |
Charges |
| Charges & Pulse rate for Local Calls |
| To MTNL landline/WLL/Cellular |
180 secs. |
Re. 1.00 for 3minutes |
| To MTNL landline at night hrs(23.00-06.00hrs) |
300 secs. |
Re. 1.00 for 5 minutes |
| To Other N/W Wll/Cellular |
90 secs. |
Re. 1.00 for 1.5 minutes |
| Charges & Pulse rate for STD Calls |
| Adj. SDCA < 50 Kms to landline |
120 secs. |
Re. 1.00 |
| Adj. SDCA < 50 Kms to Wll Mobile |
60 secs. |
Re. 1.00 |
| >50-100 Kms |
60 secs. |
Re. 1.00 |
| >100 Kms. |
60 secs. |
Rs. 1.00 per minute |
| To Delhi MTNL Landline |
180 secs. |
Re. 1.00 per 3 minutes |
| Charges & Pulse rate for ISD Calls |
| USA, UK, Canada, all countries with access 001, Singalpore, Malaysia, Hong Kong, Indonesia, Thailand. |
9 secs. |
Rs. 6.66 |
| Europe(Other than UK),Gulf,Asia,SAARC & Africa |
6 secs. |
Rs. 10.00 |
| Rest of the World including Oceana |
4 secs. |
Rs. 15.00 |
| INMARSAT Call Charges |
0.25 secs. |
Rs. 240.00 |
Important
Information
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1. Announcements:
(i) Announcements are fed to guide you and it is not necessary to
listen to the complete announcements and it can be interrupted. (ii) Normally you hear the
announcements mentioned above. However, during the busy hours, instead
of announcements you may hear special type of dial tone. In such a case
you can still proceed with dialling step by step.
2. Destination Number:
This is the number to which you want to make the call. Suppose you want
to make a call to 2109011 at Calcutta then please dial 0332109011#.
Dialling # at the end of number is not necessary but if it is dialled,
it gives a faster response. The # button is generally available on the
right of "0" button.
3. Any Phone:
You may use the card from any push-button phone. The charging is done
to your card number and not to phone from which you make VCC call (not
even a local call is charged). The telephone need not have STD/ISD
facility. However, the VCC cannot be used from rotary type of telephone
instruments.
4. Correcting the Wrong Number:
If the destination number dialled is wrong, it can be
corrected by pressing * and redialling the number from the beginning
without disconnecting the phone. For example, while dialling the above
destination number of Calcutta, instead of dialling 0332109011, you dial
0334. In order to correct it, immediately press * and then 0332109011
without disconnecting. with this , you have effectively dialled
0332109011.
5. Service Eligibility:
Cards of all denominations can be used to make ISD, STD and local calls.
6. A VCC or ACC card of MTNL can be used in all IN stations in India using the same procedure.
7. Tariff: Tariff has been changed from Rs. 1.10 per unit Flat to Re .1.00 per unit Flat.
* Discount on Bulk Purchase :
1. For value of Rs.50,000/- to Rs.9,99,999 :-- 7%
2. For value of Rs.10,00,000/- and above : -- 8.5%.
Precautions
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| 1. |
Never disclose your
card number. |
| 2. |
While folding the
card please ensure that no folds are made over the confidential area
(extreme right side) of the card because any folds over this portion
may tamper your card number. |
| 3. |
It will be better
if you note down your card number somewhere, because due to
mishandling of card, some of the digits may get tampered and become
unclear. |
| 4. |
While purchasing
the card, please ensure that card has a PSN number written over it and
that the card is not open. Don't purchase it if PSN is not written or
the card is open or tampered. |
| 5. |
Be cautious while
using the cards on phones that have display or redial facility. Erase
the number after disconnecting the call to avoid misuse. |
Charging
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Call charges are billed to
the virtual card number and does not refer to the calling line or the
called line. The periodic bill for the virtual card call will be generated
by the service providers. Bills can be generated on demand.
Whom
to contact
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For details :
D.E.(PR) : 22094045
P.R.O.(LC) : 2207 2690
Office of General Manager(LC),
MTNL, Mumbai, Tele. Bldg., Gr. floor,
Charanjit Rai Marg, Fort, Mumbai-400001.
For Technical details dial UAN No. : 1901-22-6789/SDE (IN) on 24327002/24382486
For complaints dial Toll Free No. : 1800-22-2222
P.S.: The rates
indicated are as per present tariff and are subject to change without
any notice.
