1.Where to apply for Broadband Connection?
1. Call Centre at 1500
2. http://mtnlmumbai.in
3. MTNL QCSCs.

2. How much time will it take for the service to be commissioned?
Once the service is made available in your exchange area, the service will be commissioned in 7 days time.

3.What accessories are required for Broadband connection?
Along with MTNL telephone line, an ADSL Modem/router (CPE) is required. This CPE is also referred as Splitter. CPE will be provided by MTNL on charge basis. @Rs. 80/- per month

4.What are the advantages of MTNL Broadband connection?
Following are the main advantages of Broadband from MTNL.
a. Faster Connection i.e. dedicated bandwidth of minimum of 256 Kbps.
b. You can talk on phone and surf internet at the same time.
c. You can share connection with other computer and form a network.
d. Affordable tariff plans.
e. Minimum speed of 256 Kbps.
f. Secure connection.
g. Always on Internet

5.What will other services be available on MTNL Broadband?
Other services available on MTNL Broadband will be
a. Video channel.
b. Video On Demand.
c. Online gaming.
d. Radio
All these services except Radio are available to the broadband customers.

6.Can existing modem be used for broadband connection?
Most of the modems used for Internet are dial-up modems. They cannot be used for broadband connections. Broadband connections require special ADSL Modems. These modems are available from MTNL and can also be purchased from market. A list of supported modems is available on website.

7. What types of ports are required on Computer for connecting the ADSL Modem?
The ADSL Modem has an Ethernet Port and USB Port for connectivity to computer. Either of the ports can be used for connection. The availability of either of these ports should be confirmed before registering the Broadband connection.

8. What are the Computer system requirements for using Broadband connection?
a. Operating System Windows 98 and Above b. PC Hardware recommended
     RAM 128 and above
     USB port for ADSL modem/router or
     LAN card for ADSL router
    CD ROM drive.

9. Whether Broadband is possible in Garuda FWT/P?
Broadband is currently not possible in Garuda FWT/P as the required bandwidth is not supported in the system.

10. Whether service will available in all technology Exchanges & in all RSU/RDLU Exchanges?
The service will be available from all exchanges of MTNL progressively.

11. If I want to get my own Splitter than who are the compatible vendors?
In case customer doesn’t want to take CPE from MTNL , xthen customer have the option to get his own CPE.Following is the list of compatible CPE with MTNL broadband connection.
a. D Link 502 T
b. Comtrend CT-564
c. Westell A –90-30199-07
d. Zyxel Prestige 660 H –61
e. Erricsson HM410c
f. Xavi(7722+)
g. Sterlite Optical Technologies Limited, SAM-100

12. Whether customer can use any ISPs email ID?
Customer can use any of the web based mail services, however the use of SMTP server is ISP Policy dependent and should be clarified from the email service provider.

13. Whether Static IP on broadband connection is available?
Yes static IP will be available at extra charges.

14. Whether Internet to ISD telephony is available? If Yes, How?
Yes Internet to ISD telephony would be possible using the MTNL BOLANMOL calling cards on a Multimedia supported Computer.

15. Whether Broad Band is possible in DID/DOD lines?
Broadband connections are possible from MTNL wire centers. If the DID / DOD lines are working on E1 basis, then it may not be possible to extend connections.

16. If customer opts for annual subscription, how will the free down load be counted & how the billing will be done?
In the case of annual subscription free download will be counted on monthly basis with no carry over to respective month. Billing will be monthly for extra usage.

17. Will Upload is counted in data limits?
All the websites you are opening and the files you are downloading will be counted. Data and files uploaded will not be counted in your data limit

18. What is the average download of data per hour in case the connection is used for surfing as well as downloading?
Average download of data would be about 100 MB per hour on connection supporting speeds upto 256 kbps.

19. Whether uploading data on internet is free or chargeable? E.g. email sending, file attachments etc?
Any form of uploads are not chargeable to customers. File uploading, email sending etc. are uploads and are not used for billing purposes.

20. Whether surfing of sites is counted as download? What is meant by unlimited Hours in tariff plan?
Yes, surfing of sites is also counted as download. By Unlimited hours it is meant that the connection can be used for any length of time during the month. The charging will be based on the amount of data downloaded. Any data, which is coming to the PC through Triband (ADSL) Modem is download

21. If free Download is not used in a particular month, Is it carried forward to the next month?
Free download is to be used in the month. This shall not be carried forward

22. What is the average downloading MB usage per hour? I feel by using MTNL service my usage is coming more than what I used to get from other service provider?
It is very difficult to define the download MB per hour. We provide connection at the speed of 256 Kbps. When you are surfing very data intensive site like site having good number of pictures then downloading will be more. Downloading is totally in customers hand . What he sees is what he downloads. If customer is very keen to know how much he is downloading then you can tell him to check his usage increase after one hour of surfing. He will come to know the usage.

23. Can cyber café / PCO holder avail this service?
Yes, cyber café/PCO holder can also avail this service.

24. When will Video on Demand and Gaming services be available on Broadband?
Other services like IPTV service along with Video On Demand service and Gaming services are available on Broadband,

25. How user will know about his usage?
The usage can be monitored by keeping track of data flowing through the Ethernet Port / USB Port. Also, using some software tools track of usage can be kept. The usage records shall also be displayed on website.

26. Customer says that MTNL website is giving wrong data of usage ?
You can tell customer not to worry about the Balance MB figure if it is wrong. He will be charged as per his plan and free MBs.

27.What will be the upfront payment for Broadband services?
There will be no upfront payment for the existing MTNL landline customers. Everything will be charged in your telephone bill. Customer just need to applyfor the broadband connection.

28.What is the speed that I will be getting?
Minimum speed for Broadband will be 256 Kbps. This speed will be same for upload as well as download. In case of higher speed plans (>512 Kbps) upload speed will be restricted to 512 Kbps.

29.Is the speed for upload as well as download will be same?
Speed for Upload as well as download will be same. In case of plans of higher capacity ie more than 512 Kbps, upload speed will be limited to 512 Kbps.

30.I am not able to send mails using VSNL email ID by using MTNL Broadband connections?
As of now VSNL doesn’t permit SMTP server access to MTNL Broadband connection. Customer can use MTNL email ID as it is given free along with Broadband connection .He can take additional email id for only Rs. 200/- per year.

31.How to configure Outlook express for email ID ?
Please see Internet FAQ for Outlook express configuration. You can tell subscriber about SMTP and POP3 Server addresses.
SMTP smtp.mtnl.net.in
POP3 pop.mtnl.net.in

32.Additional Email Ids will be charged for Rs.200/- per annum with space of 4 MB each.

33.Will I be able to use Broadband connection from my EPABX?
You can use Broadband connection from your EPABX provided your EPABX should have the capability. You have to check up with your supplier for the capabilities of your EPABX machine for that.

34.What do you mean by unlimited hours in tariff plan?
By unlimited hour we mean that you can be on the internet 24 hours a day without any charge. You don’t have to connect every time you want to surf internet. You will be charged only when you download something. When you are connected and not downloading anything then for that time you will not be charged anything.

35.Are there any plan for unlimited data download and unlimited amount of time?
There is only unlimited plan for the night unlimited plan for the night period from 00hrs to 08.00hrs.

36.If I don’t want MTNL landline, can I still get broadband connection?
For Tri-band connections, you need to have MTNL telephone connections.

37.Do I need to apply for new Telephone connection for Broadband connection?
If you already have MTNL telephone connection then Broadband can be provided on the existing telephone connection. You just have to apply for the Broadband . In case if you don’t have MTNL Landline, then for broadband connection you need to apply for New telephone connection. you can apply for new broadband connection along with new telephone connection.

38.I don’t have a MTNL telephone connection, How do I go about applying for Broadband connection?
If you don’t have MTNL connection then you need to apply for a new connection to avail of broadband services.

39.Can more than one PCs be connected to one broadband connection, How charging will be done?
As said above you can connect more than one PC to share the connection and create your own network. Total network download will be counted and speed will also be shared between the PCs.

40.Can I share my Broadband connection through my network?
Yes, you can share broadband connection to create you own LAN network

41.Can I use Fax and Broadband connection simultaneously?
Yes, you can use fax as well as Broadband simultaneously. The telephone line coming out of ADSL modem can be used as for fax while surfing the internet simultaneously.

42.What will be the help line number in case of Broadband complaints?
For any enquiry on Broadband you can contact 1500 . For Helpdesk purposes you can call 1504 / 1800 22 88 44 .

43. Where customer has to contact for any failure of connections or service related complaints?
Customer can book the fault in 198 where “XXXX” belongs to exchange level.

44.D-Link router page doesn’t open even after putting http://192.168.1.1 in browser window?
Some time there is possibility that D-Link router page doesn’t open , in this case ask subscriber to change his network settings to “ Obtain IP address automatically”. The page will open now.

45.My telephone line is Ok, all parameters are also OK, I am still not able to connect to internet.?
Please book the complaint of the customer in this case. There can be many resons for subscriber not getting the Internet. Following has to be checked for the customer: Port at NOC. Port at DSLAM(Area)

46.Router (ADSL) lamp is steady , but customer is unable to access the internet?
If router lamp is steady and customer is not able to get internet, then Router settings needs to be checked . Reconfigure the customer’s router to start the internet?

47.Are there any shifting charges on Broadband connections?
There will be a shifting charge of Rs.100/- chargeable to customer.

48. If customer doesn’t want to use our any landline Plan, What will be the charges for Broadband?
The broadband services are available to MTNL landline customers only.

49. Will there be any call charges for Internet usage like in case of Dialup ?
There will be no call charges for Broadband connection. You will be charged only for the data downloads.

50. Will my telephone work in case of Power failure?
Your telephone will continue to work in case of power failure at your end.

51.What are the one time ( fixed ) costs involved for Broadband connections?
Following are the one time fixed costs involved for Broadband connection

52. What are the advantages of taking MTNL email Ids when other providers are giving 100 MB and 1 GB space free?
Yes other web based email service providers gives you space of 100 MB or more where MTNL gives you only 4 MB space. The main advantages of using MTNL email is that we provide you with POP/SMTP server access where you can configure your outlook express and download mails. This is not possible with web based email service providers who gives service for free.

53. What will be the charges if I want to migrate form One plan to another?
There will be no charges in case you wish to migrate from one broadband plan to another.

54. How is MTNL Broadband connection better that CABLE Broadband?
Where other service providers give you speed upto 256 Kps ie less than or equal to 256 Kbps, MTNL gives you the speed starting from 256 Kbps.According to TRAI, broadband speed is above 256 Kbps.

55.What is the minimum rent for Broadband connection?
Minimum Plan for MTNL broadband starts from Rs. 199/- for 400 MB data download ie plan DSL TRIB 200P.

56.How is Broadband different from Tri-Band ? How is it different from ADSL ?
MTNL’s Broadband service is called as “Tri-Band”. This is based on ADSL 2+ technology which is the most advanced technology in the world.

57.I have old ADSL Plan of MTNL and paying higher charges. Can I migrate to new plans?
Soon you will be given an option to migrate to new plans of Broadband. We will communicate to you.

58.What will be my User name and ID for Broadband login?
Your Existing telephone number on which broadband is provided is your login Id and the password will be provided to you by MTNL which you can change later.

59.How to create my Mail box?
You can visit MTNL website ie http://register.mtnl.net.in to create your mail boxes.Give your user ID & password and login so that you yourself can create your first free email ID. Alternatively you can call helpdesk 1800 22 8844 or send a request mail to register@mtnl.net.in